There are two kinds of apps in Agent Cloud; Chat Apps and Process Apps.
Chat Appsare a chat between you and the agent(s), you can ask it questions about your data, have it analyse your data or just simply find data for you.Process Appsallow you to use AI to automate processes such as taking data from your datasources and making API calls with it, maniuplating data, generating data from your existing datasources etc…
Chat Apps
The first topic to cover is what can you do with chat apps? See the below examples from the tutorials:Marketing Insights
A marketing chat app to use your marketing data to get usefuel insights into your marketing analytics.
Sales Insights
A sales app that allows you to find out what products are performing well and general sales trends within the data. This is created within the quickstart.
Customer Support
A customer support app that can be used in conjunction with your support documentation to give customers fast, accurate and personalised support.